Wrong numbers are replaced
If a phone number in a paid list does not work or does not reach the person named, report it within 14 days of delivery and we replace that lead free of charge. If more than 5% of your list turns out wrong, we replace every bad number and add 10 extra leads on top.
How to report a number
- Find the lead in your list and choose Report a problem (marking a call as "Wrong number" opens the same form).
- Tell us what happened: the number doesn't work, the wrong person answered, it's a switchboard, the person left the company, or something else.
- A person on our team checks every report. A confirmed wrong number is replaced and the lead shows as replaced in your list.
Reports are accepted for 14 days after the list was delivered.
Before delivery
Before your list is delivered you can cancel for a full refund. If we cannot deliver on time, we tell you and you may cancel the undelivered part for a full refund of it. Delivered leads cannot be returned; the replacement guarantee above applies instead.
Premium decision-makers
A premium lead (the CEO, chairman or president of a bigger company) costs $29 and is unlocked only when you ask. We verify the direct phone once you have paid. If we can't verify one within 2 hours, the $29 is refunded automatically and you are told. If an order is refunded in full, the premium leads you unlocked in its list are refunded too.
Your free lead
The free lead costs nothing, so there is nothing to refund, and the replacement guarantee covers paid lists. The free lead is there to show you the quality of our leads before you pay.
How the money comes back
Card payments are refunded to the card you paid with, through Stripe, our payment provider. Payments made by bank transfer are refunded by bank transfer. Please contact us at hello@verifieddial.com before disputing a payment with your bank.
The full rules are in our Terms of Service.